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How we protect your account and payment details

Your personal information and account deposits matter to us. We keep your data secure using encryption, limit who sees it, and tell you exactly how we use it.

Encrypted account accessDANA, OVO, GoPay and QRIS securedWithdrawal verification required
dewavegas88 How we protect your account and payment details
REACH OUR TEAM

Contact us about your privacy

Team online

Live chat

Open the chat widget in your account lobby. Response time is typically under 5 minutes during peak hours in Surabaya and across Indonesia. Available 08:00–23:00 WIB daily.

Email

Send a privacy request to [email protected]. Include your account email and a clear description of what you need. We respond within 48 hours.

Account settings

Go to your profile menu, select Privacy & Data, then choose Download My Data or Request Deletion. We process these requests within 5 business days.

HOW WE KEEP YOU SAFE

Six ways we handle your privacy

Encryption in transit

Every login, deposit and withdrawal travels over HTTPS. We do not store full card or bank account numbers — payment partners handle that side. Your session expires after 30 minutes of inactivity.

Limited access

Only our payments team, support staff and fraud analysts see your full data. Game and lobby teams see only your username and region. We audit access logs weekly to catch unauthorized views.

Cookies and tracking

We use cookies to remember your login and preferred language. Analytics cookies track which games you explore and how long you play, but we do not sell this to third parties. You can disable non-essential cookies in your browser.

Withdrawal verification

When you withdraw, we ask for ID photo or bank statement to confirm the account matches our records. This takes 1–2 business days. We delete these files 90 days after approval.

Data retention

Active account data stays for as long as you play. After you close your account, we keep records for seven years where local law requires it, then delete everything. You can request earlier deletion anytime.

Third-party partners

We share your data only with payment processors (DANA, OVO, GoPay, QRIS gateways) and identity verification services. We do not share it with marketers or data brokers. All partners must sign confidentiality agreements.

Answers to your data and account questions

Yes. Go to Account Settings > Privacy & Data > Download My Data. We compile your profile, login history, deposit and withdrawal records, and send it as a file within 5 business days. You can also email [email protected] with your account number.

Active account data is deleted 30 days after closure. Financial records and identity proofs are kept for seven years where local law permits, then destroyed. You can request earlier deletion by contacting support with your account email.

We do not sell, trade or rent your personal information. We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your transactions. All partners are bound by strict privacy agreements.

We send a verification email or SMS. You must confirm the login by clicking the link or entering a code we text you. If you don't recognize the attempt, log in from your usual device and change your password immediately.

Yes. Go to Account Settings > Close Account > Request Permanent Deletion, or email [email protected]. We delete active data within 30 days. Financial records stay seven years where local law requires. You can request exceptions in writing.

You never enter your full account number on our site. DANA, OVO, GoPay and QRIS handle the payment encryption themselves. We receive only a transaction receipt. Your actual bank login stays on the payment app, not with us.

We use essential cookies for login and language settings. Analytics cookies track which games you play so we can improve the lobby. Open your browser settings and block third-party cookies, or turn off all non-essential ones in your account Privacy preferences.